Change is inevitable, especially within IT software and hardware updates! However, without the right strategy, even the best equipment or software rollout can fall flat. Studies show that fewer than 1% of IT projects are delivered on time, on budget, and with full functionality. The biggest reason? End users aren’t engaged early enough.  

For public sector organizations, this challenge is amplified. Tight procurement cycles, limited resources, and departments with their own priorities often slow progress. A lack of early alignment can turn what seems like a simple equipment upgrade into a flood of help desk tickets and frustrated employees.  

That’s why change management is so important. Successful rollouts are built on three key pillars:  

Alignment: Bringing procurement, IT, and department stakeholders into the conversation from the very beginning.  

Education: Providing clear training, demos, and communication so staff feel confident and supported.  

Planning: Developing a roadmap that accounts for risks, adoption challenges, and realistic timelines.  

The right partners can make this process smoother. A trusted supplier partner, like SCW, can provide product demos, facilitate direct training support across multiple brands, and offer procurement expertise that help bridge gaps between departments and technology. With many statewide and national cooperative contracts, organizations can reduce friction, stay compliant, and accelerate timelines on IT projects, all while focusing on a successful adoption.  

Change will always come with challenges, but with thoughtful planning and the right support, IT projects can transform into opportunities for smarter, more secure, and more scalable operations across government, education, and healthcare.