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The following guidelines reflect SCW’s return policy which in turn mirrors the manufacturer’s requirements with which we must comply.
The return policies below are subject to change based on manufacturer requirements. In addition, we reserve the right to reject any returns a manufacturer will not accept.
No returns will be accepted without our prior authorization and SCW return merchandise authorization (RMA) number. RMA numbers issued by SCW are good for 10 calendar days only and product must be received by the returns department within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. Please do not write on the manufacturer’s box! Writing on the box may cause the item to be returned to you or subject to a restocking fee of at least 20% depending on the manufacturer’s policy
For most returns, SCW covers the cost of a return shipment. In the event that it was a “changed mind” or otherwise fault of the customer, you will be responsible for shipping charges. We highly recommend using a reputable shipping carrier that will properly pack, fully insure your return shipment, and provide you with proof of delivery. Please keep all packing material and shipping documentation to facilitate the service or return of your product.