Merchandise Returns

At SCW, we are focused on delivering unmatched customer service and offering a true 30-day, hassle free return policy which is quick and simple. If for any reason you are not 100% satisfied or changed your mind, all we ask is that you mail the product back to us. If the issue is our mistake, we will gladly pick up the product for you.

Need to Return a Product?

Give our team a call at 877-468-6729. We will be happy to provide you with the RMA number and mailing instructions to return your product or you can complete the below form to start the process.

Name (required)

Phone (required)

Email (required)

SCW order number or customer PO (required)

Product for return (required)

Quantity (required)

Serial Number - if multiple numbers, please indicate if each serial number is opened or if the seal is intact on the manufacturer’s box (required)

Tell us a little bit about why your product does not meet your needs:

If defective, please provide case number (if applicable for HP and Lenovo) and brief description of how product is defective:

What is the condition of the manufacturer’s box and internal packaging and is the seal intact?

Do you need a replacement order? (required)
YesNo

If yes, please tell us if you want to purchase the same product or is there another product that might better fit your needs? If unsure, would you like to speak with our customer service team? If so, we can contact you to identify the right product.