Rolling out new IT equipment or software is more than the technology; it’s about how people use it. Too often, organizations focus on procurement and deployment, but not on adoption. The result? Unused features, inconsistent workflows, and in some cases, shadow systems that put compliance at risk.   

In a recent webinar, we ran through tips to help organizations have a better chance of succeeding in new technology adoption. The three pillars we discussed were alignment, education, and planning. Many of the steps are internal with end users and collaboration, however your supplier partners can also help with the success throughout the project.   

SCW, as a trusted supplier, can help make work with your teams to make a difference throughout the lifecycle of the project. We don’t just deliver products; we help organizations manage the full lifecycle of change.  

• Before purchase: We facilitate requirements meetings, vendor demos, and pilot programs to ensure the solution meets real user needs. Cooperative contracts make procurement smoother and faster.  

• During deployment: SCW provides training resources in conjunction with our partners, supports phased rollouts, and ensures IT teams and end users get the help they need on day one.  

• After deployment: We stay engaged with post-launch support, refresher training, and success tracking to maximize adoption and value.  

Real-world examples show this works. In a document management rollout, SCW worked alongside Epson and DigiTech to turn what began as a scanner upgrade for a customer into a complete modernization effort. By coordinating with legal and records teams early, providing training, and enabling automation tools, we helped the organization streamline workflows and improve compliance.  

The bottom line: IT change is most successful when suppliers, stakeholders, and technology are aligned. With SCW as your supplier partner, you gain not just products, but a proven playbook for making change that sticks.