Most public-sector IT teams know SCW for fast quotes, great pricing, and a huge catalog of hardware and software. But behind every purchase is something even more valuable: solutions that save you time, protect your budget, and support your organization long after the initial order. 

Across recent customer conversations, one theme keeps emerging: many agencies don’t realize just how much SCW can help until we’re already deep in a project. Here are a few solutions our account managers wish more customers knew we offer to ensure our benefits reach you and your organization. 

Turn-Key UPS Design & Installation 

For agencies with small IT teams, power infrastructure projects can feel overwhelming. SCW provides end-to-end UPS solutions: onsite engineering, design, contract-compliant quoting, delivery, and full installation. 

This isn’t just convenient, it dramatically reduces staff burden, avoids procurement delays through cooperative contracts, and ensures you get the right-sized, properly installed system without the “rip-and-replace” headaches. 

Project Assessment Calls That Save Real Money 

A simple 20-minute discovery call can uncover thousands in potential savings. 
One customer was preparing to replace every UPS unit in their environment, a $200,000 project. During a quick assessment, our team discovered most units were already network-capable and only needed inexpensive wireless cards. 

What was the customer’s final cost? $14,000 instead of $200,000. That’s the kind of value that never appears when your department only request a quote for a specific part number. 

Engineering Support Through Our OEM Partnerships 

Whether it’s networking, security, storage, or cloud, your SCW account manager can loop in certified engineers from our major OEM partners like Cisco, Microsoft, HP, Dell, and others. One school district recently benefited from a pre-RFP review using Cisco engineering resources, resulting in a tailored, E-Rate-compliant solution that fit their environment perfectly. 

This can be the simple difference between “ordering equipment” and architecting the right solution for your school district, city, county or state department. 

Everyday Support That Prevents Downtime 

Sometimes the biggest wins are small ones. One customer struggling with printer toner issues received hands-on guidance for warranty registration, correct toner usage, and automated supply alerts from their account manager. This simple, but meaningful guidance, helped to reduce help desk noise from internal stakeholders and ensured consistent uptime. 

Self-Service Ordering Through SCW Store Site 

For teams that frequently use P-Cards or need quick replenishment, our Store Site portal allows secure, contract-aligned online ordering, no phone call required. Self-service ordering for one-off equipment is at your fingertips, as each SCW customer has a login to the Store Site; however, for larger purchases or needing multiple options via quote, contacting your SCW account manager is still your best option.  

Whether it’s strategic planning, lifecycle refreshes, cooperative contract guidance, or day-to-day operational support, SCW is far more than an authorized reseller. We’re your one-stop IT partner, here to help you stretch your budget, streamline your workload, and get every project right the first time.