Southern Computer Warehouse - Technology the Right Way
 
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Contract Details
DIR Contract NumberDIR-SDD-1933
Vendor ID1582214685600
Available Products & ServicesMisc IT Hardware, Peripherals, Components and Related Services
Terms & ConditionsDIR-SDD-1933-appendix-a.pdf
Pricing GuidelinesDIR-SDD-1933-appendix-c.pdf
ReturnsReturn Policy
Warranty GuidelinesLink to Statement
DIR Contract WebsiteDIR-SDD-1933
DIR ICT ProgramLink

How to get a Quote

Please email or call our Texas Team at 877-468-6729 x290 or txteam@scw.com.

How to Order

Create a purchase order, made payable to Southern Computer Warehouse. To make certain the contract is applied correctly, please reference contract DIR-SDD-1933 clearly. Purchase orders can be emailed to txteam@scw.com or sent via fax to 770-579-8937 with attention to Team Texas.

Contact Information
Account ManagerSamuel Kilcrease
Emailtxteam@scw.com
Phone877-468-6729 Ext 290
Fax770-579-8937

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Services
Warranty Guidelines

SCW offers standard manufacturer's warranties on all items we sell.
These vary widely from 90 days to lifetime warranties. Within 30 days of
purchase we will refund and replace any items in agreement with our
stated return policies.

If an issue comes up that needs to be resolved with the manufacturer
under warranty, they can be reported to Samuel Kilcrease at SCW
(TXTeam@scw.com or 770-579-8927/877-468-6729). The
manufacturer's toll free number will be provided and SCW/Samuel will
ensure the problem is satisfactorily resolved.

Further, if an extended warranty is purchased, it will be eligible for
participation in SCW's CARE Program.

CARE is Care Pack Automatic Registration

SCW developed this free program in response to client feedback and an
obvious need: Clients often called in frenzy after being unable to locate
their warranty information, not remembering ever receiving warranty
information, or a new staff person simply was unable to find where the
previous employee filed the information.

In response to this need, SCW developed its unique CARE Program and
is currently standard practice for HP Carepack, Cisco SmartNet, and
Lenovo extended warranties. All documentation is digitally secured and
stored for 5 years.

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